Privacy Policy

Kleshik LLC ("Kleshik," "we," "us," or "our") provides point-of-sale (POS) systems, IT support, software, and related subscription services to restaurants and businesses in Puerto Rico and the surrounding region. This Privacy Policy explains how we collect, use, share, and protect information when you interact with us through our website, email, WhatsApp, telephone, and the services we provide.

Information We Collect

We collect information necessary to provide our services and support, including:

• Contact and business information: names, business names, email addresses, telephone numbers, mailing and billing addresses, and job titles of our clients and their authorized representatives.
• Communications: the content of messages, support requests, and correspondence you send us by email, WhatsApp, telephone, or our website, including any attachments.
• Service and account information: details about the POS systems, software, subscriptions, and support services we provide, including configuration data, transaction-processing metadata, and support history.
• Billing information: information needed to invoice and collect payment, such as billing contacts and payment references. We do not store full payment card numbers; card and bank payments are handled by our payment providers.
• Website information: basic technical data collected automatically when you visit our website, such as IP address, browser type, and pages viewed.

How We Collect Information

We collect information directly from you when you contact us, request a quote, enter into a service agreement, or communicate with us via WhatsApp, email, telephone, or our website; automatically through our website; and through the systems and services we operate on your behalf.

How We Use Information

We use the information we collect to:

• Provide, configure, support, and maintain the POS systems, software, and services you have engaged us for;
• Respond to your support requests and communicate with you about your account and services;
• Process invoices, subscriptions, and payments;
• Improve our services and operations;
• Comply with our legal, tax, and regulatory obligations.

WhatsApp and Messaging

We use the WhatsApp Business Platform to communicate with clients who contact us through WhatsApp. When you message us on WhatsApp, your phone number and the content of your messages are processed to handle your request and are routed into our internal support system so that our team can respond. Your use of WhatsApp is also governed by WhatsApp's and Meta's own privacy policies. We use messaging information only to provide support and service to you, and we do not sell it.

How We Share Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

• Service providers and processors that help us deliver our services, such as Meta Platforms, Inc. (WhatsApp Business Platform), Microsoft (email and productivity), our business-management platform provider, and our hosting and infrastructure providers;
• Payment and banking providers that process invoices and payments;
• Vendors and manufacturers (such as POS hardware and software vendors) as necessary to provision and support your systems;
• Legal and regulatory authorities where required by law.

These parties are authorized to use your information only to provide services to us and are obligated to protect it.

Data Retention

We retain information for as long as necessary to provide our services, maintain our business records, and comply with our legal, tax, and contractual obligations, after which we securely delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information, or to object to or restrict certain processing. To make a request, contact us using the details below, and we will respond consistent with applicable law.

Children's Privacy

Our services are intended for businesses and are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision, and material changes will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Kleshik LLC Bayamón, Puerto Rico Email: support@kleshik.com Phone: +1 787-918-1590